Contact Us

Frequently Asked Questions

Before reaching out, you might find answers to common questions below:

How do I report a bug?

If you've encountered a bug or unexpected behavior in any of our tools, please use the contact form above with "Bug Report" as the subject. Include as much detail as possible: which tool you were using, what action you performed, what you expected to happen, and what actually happened. If possible, include example data (remember, we process everything client-side, so you can safely share test data). Screenshots are also extremely helpful.

Can I request a new feature?

Absolutely! We're constantly improving JsonifyPro based on user feedback. If you have an idea for a new tool, an enhancement to an existing tool, or a workflow improvement, select "Feature Request" in the contact form and describe your idea in detail. Explain the problem you're trying to solve and how the feature would help. We read every feature request and prioritize based on user demand and technical feasibility.

Why isn't my JSON/CSV/XML converting correctly?

If you're experiencing conversion issues, first ensure your input data is valid. Use our JSON Validator to check JSON syntax, verify your CSV has consistent column counts, and confirm your XML is well-formed. Many conversion issues stem from malformed input data. If your data is valid but conversion still isn't working as expected, contact us with details about the issue and a sample of the data (anonymized if it's sensitive).

Do you offer enterprise support or custom implementations?

JsonifyPro.com is currently a free, public service designed for individual developers. For enterprise inquiries, custom tool development, or integration support, please contact us using "Business Inquiry" as the subject. We're open to discussing custom solutions for organizations with specific needs.

Can I embed your tools on my website?

Our tools are currently designed as standalone web applications. However, since we use client-side JavaScript with no external dependencies, developers with appropriate technical skills can implement similar functionality. If you're interested in licensing or partnership opportunities, please contact us with details about your use case.

How can I support JsonifyPro?

The best way to support JsonifyPro is to use our tools, share them with other developers, and provide feedback to help us improve. If we implement advertising in the future, allowing ads to display (rather than blocking them) helps cover our hosting costs. We're committed to keeping the core tools free forever, and user support makes that possible.

Is my contact information private?

Yes. When you submit the contact form, we collect only the information you provide (name, email, subject, message) for the purpose of responding to your inquiry. We do not share, sell, or use your contact information for any other purpose. See our Privacy Policy for complete details on how we handle data.

Other Ways to Reach Us

While the contact form is the fastest way to reach us, you can also email us directly:

• General Inquiries: hello@jsonifypro.com
• Technical Support: support@jsonifypro.com
• Bug Reports: bugs@jsonifypro.com
• Business & Partnerships: business@jsonifypro.com
• Privacy Concerns: privacy@jsonifypro.com
• Legal: legal@jsonifypro.com

Response Time

We strive to respond to all inquiries within 24-48 hours during business days (Monday-Friday). Complex technical issues or feature requests may take longer to fully address, but we'll acknowledge your message promptly and provide an estimated timeline for a complete response.

For critical bugs affecting core functionality, we prioritize immediate investigation and will provide updates as we work on fixes. Your patience and detailed bug reports help us maintain the high quality and reliability JsonifyPro users expect.

Community & Feedback

JsonifyPro is built for developers, by developers, and your feedback directly shapes our roadmap. Every suggestion is read and considered. While we can't implement every request, we carefully evaluate each one based on user demand, technical feasibility, and alignment with our mission to provide fast, private, reliable JSON tools.

Thank you for being part of the JsonifyPro community. Whether you're reporting a bug, requesting a feature, or just saying hello, we're grateful for your input and support. Together, we're building better developer tools for everyone.